It is often seen that businesses attempt at creating a strong Internet presence and build trust among their consumers but overlook the importance of a comprehensive reputation management plan. In recent times, local business directories make it easy for consumers to explain their own experience with a brand, and businesses should be responsive of how their firm is observed by expected customers. As per the experts at ICMediaDirect, “What people say about your firm has become the key image of your reliability and services. You are what people find about you online, to put it shortly.” Hence, it is necessary for companies to monitor customer reviews and cautiously tackle any negative feedback. 70 percent of buyers remark that online disapproval by others influences them before making their own purchasing decisions, and this may even inhibit them from selecting the products or service offered by a certain company. With limitless options available for handling negative reviews, ICMediaDirect drafts the best approach of replying quickly to rectify any issues offline.
- ICMediaDirect Provides Key Insights On The Importance Of Online Reputation
- IC Media Direct Takes Home SBIEC Award For Third Straight Year